Your questions answered for you
We’ve put together some frequently asked questions to give you more information about our website hosting, email accounts, and search engine optimisation services.
We encourage you to read through all the relevant articles.
You can find frequently asked questions about our website services below. If you have a question that you can’t find the answer to, please contact us and we’ll get back to you.
How long will a website take to build?
The length of time it takes to design and build a fully functional website is based on many factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require.
Through meetings, planning and discussion we’ll be able to understand your requirements and then be able to estimate a project launch date.
What do you need to begin?
We will talk to you in detail to work out what you want your website to do for your business, and discuss how we think it should look and what sort of content (words, photos, video or other images) will be required.
We ask that you provide all the required information in advance; don’t worry if you are not sure where to start, we are here to help!
Can i see the website in progress?
Yes. In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your website
During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind.
How do you differentiate from others?
We develop strong long lasting relationships with our clients, working together side by side or via telephone on the whole design process. We’ll continue to research relevant trends and take on board your business to create the ideal website.
You’ll receive ongoing advice, support when you need it, and a website that can grow with your business.
Can i edit the website myself?
Yes. We always instruct clients on how to update their website. In fact, we make this as easy as possible when developing your website.
Can you edit the website for me?
Yes. We understand that not all businesses have the time to update their website, and for that reason, we offer a popular stress reducing service, simply explain what needs updating, and then leave it to us.
What is WordPress?
WordPress is an open-source platform that’s easy to use, but recognised the world over as a standard in website creation. It has become the worlds most popular platform used for a wide variety of websites, including professional and business ecommerce sites.
We focus on aesthetics, web standards and usability. WordPress is an open-source platform that lets you manage everything from a small personal blog to a large commercial site with hundreds of pages.
What is a managed website?
A managed website is the perfect solution for anyone who wants the power and simplicity of a website without the hassle of constant updates and technical adjustments. We’ve also modified our servers specifically for WordPress, giving you a level of speed and security, you can’t get from a standard shared hosting.
How do i transfer a domain name?
You will need to unlock your domain name at your current registrar, ask them for an authorisation code (also known as an EPP code or transfer key) and we’ll do the rest.
An IPS tag is the label that applies to any registrar that registers .UK domains. While there’s no Auth/EPP code for these domains, an IPS tag change is required to transfer .UK domain names from one registrar to another.
Can i increase the monthly visitors?
All of our accounts offer different number of unique monthly visitors. Instead of purchasing additional accounts, you can upgrade your account and increase the number of unique monthly visitors your site can handle every month.
Can i increase the SSD storage?
All of our accounts offer different amounts of SSD storage. Instead of purchasing additional accounts, you can upgrade your account and increase the amount of SSD storage your site will require every month.
What is a SSL certificate?
An SSL certificate helps increase visitor confidence by showing you’ve secured your website. Your SSL certificate indicates to customers that your organisation is committed to protecting their data and online experience.
What is Microsoft 365 mailbox?
Description coming soon.
Do I really need a professional email?
Description coming soon.
How can I benefit from it?
Description coming soon.
Can I have multiple aliases?
Description coming soon.
Can i increase the SSD storage?
Description coming soon.
Will I get access to Office 365 apps?
Description coming soon.
What is SEO?
SEO stands for 'Search Engine Optimisation', which is the process of getting website traffic from organic, editorial, or natural search results in search engines. It aims to improve your websites position in search results pages.
Do i really need to use it?
Yes. SEO is essential for organic online growth and if you do it correctly, you'll have more potential customers finding your website everywhere. This increases brand awareness and the chances that these customers convert into sales.
How does SEO work?
Search engines such as Google look at 3 primary factors when trying to understand all of the sites in their index: authority, relevancy, and crawlability. If you want to list on the first page of Google, you need to be relevant and have well-optimised content that earns backlinks.
Can i guarantee search results?
Since every website is different and the competition varies online and on search engines, we cannot guarantee any SEO results. However, our methodology has proven to be an effective way to help your site increase in rankings.
How can i benefit from it?
SEO boosts your website credibility, your competitors will likely be investing in SEO, which means you should too. Those who invest heavily in SEO often outrank the competition in search engine results.
Will it improve my website authority?
The best way to improve your website’s authority is to get other authoritative websites in your industry to link to your site.
Google looks at the other websites that link back to you as the strongest signal that your website is trustworthy. Google looks at how many backlinks you have and how trustworthy these websites are.
When do i make a payment?
We require an advance payment of fifty percent (50%) of the project quotation total before any work is started or supplied to the client for review.
The remaining fifty percent (50%) is required after the development stage, with any remaining due upon completion of the work, prior to uploading to the server or release of materials.