General FAQ
What do you need to begin?
We'll talk in detail to work out what you want. Planning is essential for putting together a website that accomplishes your goals – i.e., what pages, products and features the website requires, and a timeline for completion.
We ask that you provide all the required information in advance; don’t worry if you are not sure where to start, we are here to help!
How do you differentiate from others?
We develop strong long lasting relationships with our clients, working together side by side or via telephone on the whole design process. We will continue to research relevant trends and take on board your business to create the ideal website.
You will receive ongoing advice, support when you need it, and a website that can grow with your business.
How long will a website take to build?
The length of time it takes to design a fully functional website is based on many factors. Website design work can take anywhere from 1 – 4 weeks, depending on the complexity of the website design and the number of revisions you require.
Through meetings, planning and discussion we’ll be able to understand your requirements and then be able to estimate a project launch date.
Can i see the website in progress?
Yes. In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your website.
During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind.
Will you edit the website for me?
Yes. We understand that not all businesses have the time to update their website, and for that reason, we offer a popular stress reducing service, simply explain what needs updating, and then leave it to us.
We always instruct clients on how to update their websites blog posts, comments, reviews, media files and orders placed by ecommerce. In fact, we make this as easy as possible when developing your website.
How often can i get support?
A project manager will be on hand to offer any assistance with your website design, email address and search engine optimisation services, answering any of your questions.
From 11am – 5pm, every day as part of your plan!
Managed website
What is WordPress?
WordPress is an open-source platform that’s easy to use, but recognised the world over as a standard in website creation. It has become the worlds most popular platform used for a wide variety of websites, including professional and business ecommerce sites.
We focus on aesthetics, web standards and usability. WordPress is an open-source platform that lets you manage everything from a small personal blog to a large commercial site with hundreds of pages.
What is a managed website?
A managed website is the perfect solution for anyone who wants the power and simplicity of a website without the hassle of constant updates and technical adjustments.
We’ve also modified our servers specifically for WordPress, giving you a level of speed and security, you can’t get from a standard shared hosting.
How do you calculate visitors?
We calculate the number of visitors / sessions that occur on your website or app by estimating the number of unique session IDs. An engaged visitor is a session that lasts longer than 10 seconds, has a conversion event, or has at least 2 page views or screen views. There is no limit to how long a session can last.
A session ends (times out) after 5 minutes of inactivity. If the same visitor returned after 5 minutes, this would count as a new session.
Can i increase the monthly visitors?
Yes. All of our accounts offer a different number of monthly visitors / sessions. Instead of purchasing additional accounts, you can upgrade your current hosting plan and increase the number of monthly visitors / sessions your website can handle every month.
Can i increase the storage?
Yes. All of our accounts offer a different amount of SSD storage. Instead of purchasing additional accounts, you can upgrade your current hosting plan and increase the storage capacity for your website.
Domain name
How do i transfer a domain name?
You will need to unlock your domain name at your current registrar, ask them for an authorisation code (also known as an EPP code or transfer key) and we’ll do the rest.
An IPS tag is the label that applies to any registrar that registers .UK domains. While there’s no Auth/EPP code for these domains, an IPS tag change is required to transfer .UK domain names from one registrar to another.
What is an SSL certificate?
An SSL certificate helps increase visitor confidence by showing you’ve secured your website. Your SSL certificate indicates to customers that your organisation is committed to protecting their data and online experience.
What is premium DNS?
Premium DNS, also known as managed DNS, is a robust DNS service that helps to improve the security, performance, and reliability of your website.
Slow DNS connectivity and "website not found" errors are significantly decreased. We want to make sure your website visitors find you, which is why our managed DNS service guarantees 99.9% DNS resolution uptime.
Email address
Do i need a professional email address?
Yes. Start with a professional email address that matches your websites domain name, like [email protected]. A professional email address is important to your business; you can count on us to keep your mailbox accessible at all times.
Every professional email address is backed by Microsoft 365 up-time guarantee and industry-leading security measures to help protect your data.
Can i have multiple email aliases?
You can create up to 400 alias email addresses like sales@ or info@ to receive emails without exposing your Microsoft 365 email address. All emails sent to your alias address go into your default email accounts inbox. Aliases can diversify a single email address without having to pay for multiple inboxes.
Can i use it on a smartphone?
You can always have your latest emails, contacts, and appointments at your fingertips. Our professional email addresses work with IOS, Android and many other smartphones to keep all of your devices from your laptop to your tablet up to date and in sync with one another at all times.
What is cloud storage?
Our plans start at 10GB of storage for your emails, contacts and shared calendars. When you create a business email with us, you’ll always have space and won’t have to delete emails to make extra room. We store your emails and files in ‘the cloud' which means that your files are stored securely on the Internet and not on your hard drive.
Search engine optimisation
What is SEO?
SEO stands for 'Search Engine Optimisation', which is the process of getting website traffic from organic, editorial, or natural search results in search engines. It aims to improve your websites position in search results pages.
How does SEO work?
Search engines such as Google look at 3 primary factors when trying to understand all of the sites in their index: authority, relevancy, and crawlability. If you want to list on the first page of Google, you need to be relevant and have well-optimised content that earns backlinks.
Do i need to use SEO?
Yes. SEO is essential for organic online growth and if you do it correctly, you'll have more potential customers finding your website everywhere. This increases brand awareness and the chances that these customers convert into sales.
Can i guarantee search results?
Since every website is different and the competition varies online and on search engines, we cannot guarantee any SEO results. However, our methodology has proven to be an effective way to help your site increase in rankings.
Payments & refunds
When do i make a payment?
An advance payment for website design, email address and SEO services, all require annual purchase to be paid in advance before any work is started or supplied to the client for review.
What if i want a refund?
If for some reason you are not happy with our services or your website design then we can issue a partial refund. A charge of 35% will be issued for administration work and for products such as domain names, email addresses and SSL certificates etc.
