Your questions answered

We’ve put together some commonly asked questions to give you more information about our website hosting, email accounts, and search engine optimisation services. If you’re a new customer, we encourage you to read through the relevant articles.

You can find common questions about our website related services below. If you have a question that you can’t find the answer to, please contact us and we’ll get back to you.

Website design

How long will a website take to build?

The length of time it takes to design and build a fully functional website is based on many factors. Custom design work can take anywhere from 1 – 4 weeks, depending on the complexity of the design and the number of revisions you require.

Through meetings, planning and discussion we’ll be able to understand your requirements and then be able to estimate a project launch date.

What do you need to begin?

We will talk to you in detail to work out what you want your website to do for your business, and discuss how we think it should look and what sort of content (words, photos, video or other images) will be required.

We ask that you provide all the required information in advance; don’t worry if you are not sure where to start, we are here to help!

Can i see the website in progress?

Yes. In fact, we encourage it. We build your website on our development server, and provide you with a username and password so that you can log in and monitor the progress of your website.

During this phase, we encourage your feedback if something isn’t quite the way you envisioned it or if you’ve changed your mind.

How do you differentiate from others?

We start you out with the latest version of WordPress, the same one you’d download from WordPress.org. And anytime there’s an update, we install it for you automatically.

You never have to hassle with installing another update or worry about running an outdated or compromised version of WordPress.

Can i edit the website myself?

Yes. We always instruct clients on how to update their website. In fact, we make this as easy as possible when developing your website.

Can you edit the website for me?

We understand that not all businesses have the time to update their website and, for that reason, we offer a popular stress-reducing service, simply explain what needs updating and then leave it to us.

Managed web hosting

What is WordPress?

WordPress is a blog- and web-publishing platform that’s not only easy to use, but recognised the world over as a standard in website creation.

We focus on aesthetics, web standards and usability. WordPress is an open-source platform that lets you manage everything from a small personal blog to a large commercial site with hundreds of pages.

What is managed hosting?

Built on state-of-the-art web hosting, managed hosting is the perfect solution for anyone who wants the power and simplicity of a website without the hassle of constant updates and technical adjustments.

We’ve also modified our servers specifically for WordPress, giving you a level of speed and security you can’t get from a standard shared hosting.

How do i transfer a domain name?

You will need to unlock your domain name at your current registrar, ask them for an authorisation code (also known as an EPP code or transfer key) and we’ll do the rest.

An IPS tag is the label that applies to any registrar that registers .UK domains. While there’s no Auth/EPP code for these domains, an IPS tag change is required to transfer .UK domain names from one registrar to another.

Can i increase the monthly visitors?

All of our accounts offer different number of unique monthly visitors. Instead of purchasing additional accounts, you can upgrade your account and increase the number of unique monthly visitors your site can handle every month.

Can i increase the SSD storage?

All of our accounts offer different amounts of SSD storage. Instead of purchasing additional accounts, you can upgrade your account and increase the amount of SSD storage your site will require every month.

What is a SSL certificate?

A SSL certificate helps increase visitor confidence by showing you’ve secured your website. Your SSL certificate indicates to customers that your organisation is committed to protecting their data and online experience.

Professional email

Android

Add my Microsoft 365 email to Outlook on Android

  • Open Outlook. (Don’t have the app? Download it at the Google Play Store.)
    • Tap Menu >  Settings.

  • Tap Add Mail Account > Add an email account.

  • Enter your Microsoft 365 email address and tap Continue.

  • Enter your Microsoft 365 password and tap Sign In. (You might need to choose your account type as Work or School.)

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • Your Microsoft 365 account now shows in Settings.
    • Go to your Inbox to check your email.

Add my Microsoft 365 email to Gmail on Android

  • Open Gmail.
    • If you’re new to Gmail, tap Add an email address.

  • If you already have a Gmail account, in the upper-right corner, tap your profile and Add another account.

  • Tap Exchange and Office 365.

  • Enter your Microsoft 365 email address and tap Next.

  • Enter your password and tap Sign In.

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • First time account users, tap Accept to allow Gmail to access your account.
    • When your account is ready, tap Done to see your inbox.

  • Your Microsoft 365 account is now set up on Gmail!

iPhone and iPad (iOS)

Add my Microsoft 365 email to Outlook on iPhone or iPad

  • Open Outlook. (Don’t have the app? Download it at the iTunes App Store.)
    • Tap Menu >  Settings.

  • Tap Add Mail Account > Add an email account.

  • Enter your Microsoft 365 email address and tap Continue.

  • Enter your Microsoft 365 password and tap Sign In. (You might need to choose your account type as Work or School.)

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • Your Microsoft 365 account now shows in Settings.
    • Go to your Inbox to check your email.

Add my Microsoft 365 email to Mail on iPhone or iPad

  • Open your iPhone or iPad’s Settings.
    • Tap Mail > Accounts. (Depending on your iOS version, you might need to tap Passwords & Accounts.)

  • Tap Add Account.

  • Tap Microsoft Exchange.

  • Enter your Email and a short Description (like your company’s name or email type), and then tap Next.

  • Tap Sign In to confirm you want to use your Microsoft Exchange account.

  • Enter your Password and tap Sign In. (You might need to choose your account type as a Work or School to continue.)

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.

Note: If Microsoft can’t find your account, you might be asked to enter your details manually:

  1. Email: Your Microsoft 365 email address
  2. Password: Your Microsoft 365 email password
  3. Server: outlook.office365.com (this is required)
  4. Domain: This can be left empty
  5. Username: Your Microsoft 365 email address
  • Tap Next. You might be asked to select Consent on behalf of your organization. This allows Microsoft 365 and the Mail app to work together. Tap Accept.
    • Tap Save. You can come back and update settings here at any point.

  • That’s it! You’ll see your Microsoft 365 account under Accounts.

Desktop (Windows PC)

Add my Microsoft 365 email to Outlook on Windows PC

  • Open Outlook. (Don’t have the app? Download it.)
    • Select File, and then select + Add Account.

  • If you haven’t opened Outlook before, you’ll see a welcome screen.
    • Enter your Microsoft 365 Email address and select Connect.

  • Enter your Microsoft 365 Password and select Sign In. If asked, choose if you want to use this account everywhere on your device.

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • Once Outlook shows that the email was added, select Done.

Add my Microsoft 365 email to Mail on Windows PC

  • From the Start menu, open Mail.
    • If you’ve used the app before, select Settings, and choose Manage Accounts. Otherwise, continue to the next step.
    • Select Add account.

  • Choose Office 365.

  • Enter your Microsoft 365 Email address and select Next.
    • Select Work or school account, and then Continue.

  • Enter your Microsoft 365 email address and password, and select Sign In.
    • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • Once you see that your account is set up, select Done to go to your inbox.

Desktop (macOS)

Add my Microsoft 365 email to Outlook on Mac

  • Open Outlook. (Don’t have the app? Download it.)
    • From the menu bar, select Outlook > Preferences.

  • Select Accounts.

  • Select + (plus) > New account.

  • You might need to choose your account type as Work/School to continue.
    • Enter your email address and select Continue.

  • Enter your email password and select Sign in.

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.
    • Select Done. If you have more than one account, decide which account you want to set as the default.

  • Your account will display, and your email will load, which can take a few minutes.

Add my Microsoft 365 email to Mail on Mac

  • Open Mail. (If this is your first time using Mail, opening the app will start the process.)
    • From the menu bar, select Mail > Add Account.

  • Select Exchange and Continue.

  • Enter your Name and Microsoft 365 Email Address, and select Sign In.

  • You might need to choose your account type as Work or School to continue.
    • Select Sign In again to let Microsoft locate your email address and account info.

  • If your admin enabled multi-factor authentication (MFA), verify your account or set up the Authenticator app.

Note: If Microsoft can’t find your email, you’ll be asked to enter your details manually:

  1. Username: Your Microsoft 365 email address
  2. Password: Your Microsoft 365 email password
  3. Internal URL: outlook.office365.com
  4. External URL: outlook.office365.com
  • You’ll be redirected to the Microsoft 365 sign-in page. Enter your email Password and select Sign In.

  • The app will request permission to your account. Select Accept.
    • Select Done. You can come back and edit these settings at any point.

  • Your account will display and your email will load, which can take a few minutes.

Search engine optimisation

What is SEO?

Description coming soon.

Do i really need to use it?

Description coming soon.

How does SEO work?

Search engines look at 3 primary factors when trying to understand all of the websites in their index: authority, relevancy, and crawlability. We’ll skip crawlability to keep things simple. Crawlability gets more into the technical side of SEO, and ain’t nobody got time for that.

Can i guarantee search results?

Since every website is different and the competition varies online and on search engines, we cannot guarantee any SEO results. However, our methodology has proven to be an effective way to help your site increase in rankings.

How can i benefit from it?

Description coming soon.

Will it improve my website authority?

The best way to improve your website’s authority is to get other authoritative websites in your industry to link to your site.

Google looks at the other websites that link back to you as the strongest signal that your website is trustworthy. Google looks at how many backlinks you have and how trustworthy these websites are.

Payments

When do i make a payment?

We require an advance payment of fifty percent (50%) of the project quotation total before any work is started or supplied to the client for review.

The remaining fifty percent (50%) is required after the development stage, with any remaining due upon completion of the work, prior to uploading to the server or release of materials.